Infosys, a global leader in next-generation digital services and consulting, and Microsoft has announced the successful migration of Spark’s corporate functions to Microsoft Dynamics 365. This is set to enhance business resilience, operational simplicity, workplace agility and customer experience for New Zealand’s largest telecommunications and digital services company.
Infosys was chosen to assist Spark on this journey for its rich Enterprise Resource Planning (ERP) experience, Microsoft Dynamics 365 expertise, and ability to deliver digital and business transformation solutions in an agile and scalable manner.
As part of the engagement, leveraging Infosys Cobalt, Infosys delivered a platform-led transformation to de-risk and accelerate end-to-end ERP service delivery and data-driven decision making through Microsoft Dynamics 365 implementation. Infosys and Microsoft consultants collaborated with Spark stakeholders to strategically align their business processes with out-of-the-box best practice capabilities and functions provided by Microsoft Dynamics 365 for process harmonisation.
The implementation is now live across all Spark NZ’s support service functions, from finance and human resources to supply chain, procurement, and billing.
Mark Beder, Chief Operating Officer, Spark said, “As we embarked on a journey to revamp our business operations and step out of our legacy systems, Spark New Zealand is looking for partners that understand and provide strength to our vision for an ERP-driven Spark New Zealand’s corporate functions. It has been great working with Infosys and Microsoft as our transformation partners. The level of ERP implementation expertise and scale they bring to the table in this endeavor underpinned by best-fit digital solutions and resources is helping us to unshackle legacy system constraints and will help us improve operational simplicity, workplace agility and customer experience.”
Vanessa Sorenson, Managing Director, Microsoft NZ said, “Spark was looking to continuously raise the operational performance bar by modernizing business practices and to continue to serve as the trusted digital partner of their customers. Our successful engagement with Spark to deliver a purposeful transformation of business operations while implementing modern end-to-end ERP solutions is a testament to the longstanding relationship and synergy we enjoy with Infosys. This implementation will set new benchmarks for us in the space going forward.”
Commenting on the implementation, Anand Swaminathan, Executive Vice President & Global Industry Leader Communications, Media and Technology, Infosys said, “The agility afforded by a modern ERP system combined with simplified business operations and informed decision making will significantly help an organization compete in today’s fast-paced business environment. Our long-term collaboration with Microsoft in delivering end-to-end Microsoft Dynamics 365 implementations has enabled us to drive exceptional operational excellence and business value for Spark, supplemented by fresh digital experiences. This new cloud based ERP platform supports their agile work culture and enables more engaging digital experiences for staff and customers.”
As New Zealand’s largest telecommunications and digital services company, Spark’s purpose is to help all of New Zealand win big in a digital world. Spark provides mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses.
Microsoft is the leading platform and productivity company for the mobile-first, cloud-first world, and its mission is to empower every person and every organisation on the planet to achieve more.
Infosys is a global leader in next-generation digital services and consulting. Over 300,000 of our people work to amplify human potential and create the next opportunity for people, businesses, and communities. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in more than 50 countries, as they navigate their digital transformation powered by the cloud. We enable them with an AI-powered core, empower the business with agile digital at scale and drive continuous improvement with always on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.